Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you complete a form, contact us, schedule an assessment, enroll in a program or communicate with our team.

This information may include:

• Parent or guardian name
• Email address and mobile phone number
• Number of students requiring support
• Information provided by a parent or guardian about a student’s grade level, subjects, learning needs or areas requiring support
• Appointment, enrolment and communication preferences
• Messages and other information sent to our team

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser, device type, referring website, pages visited and approximate location.

2. How We Use Information

We may use collected information to:

• Respond to questions and requests for information
• Schedule and manage free assessments or appointments
• Understand a student’s needs and recommend appropriate programs
• Provide and administer academic services
• Send appointment reminders, service updates and requested communications
• Send marketing emails or text messages when the recipient has provided the required consent
• Improve our website, programs and customer service
• Maintain business records and comply with legal obligations
• Protect our website, families and business from misuse or fraud

3. Cookies and Website Analytics

Our website and service providers may use cookies, pixels and similar technologies to remember preferences, operate website features, understand website traffic and measure the effectiveness of marketing.

You can manage or disable cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

Some browsers transmit “Do Not Track” signals. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

4. How We Share Information

Compass Bridge Academy does not sell or rent personal information. We may share information only when reasonably necessary with:

• Service providers that help operate our website, customer relationship system, forms, email, SMS, scheduling, analytics or other business systems
• Professional advisers or authorities when required to comply with applicable law or protect legal rights and safety
• A successor organisation if the business is reorganised, sold or transferred, subject to applicable privacy obligations

Service providers receive only the information reasonably required to perform their services and are expected to protect it.

5. SMS and Mobile Communications

When you expressly opt in, Compass Bridge Academy may send text messages concerning appointments, service updates, special offers and other promotional communications. Message frequency may vary. Message and data rates may apply.

You may cancel SMS communications at any time by replying STOP. You may reply HELP for assistance or contact us using the details below. Consent to receive marketing text messages is not a condition of purchasing services. Carriers are not liable for delayed or undelivered messages.

6. Children’s Privacy

Compass Bridge Academy provides educational services to children, but our website forms and online enquiries are intended to be completed by a parent, guardian or other authorised adult.

We do not knowingly request personal information directly from a child under 13 through this website without appropriate parental involvement or consent. A parent or guardian may provide information about their child when requesting educational support.

If you believe a child under 13 has submitted personal information directly to us without appropriate permission, please contact us so we can review and, where appropriate, delete the information.

7. Information Security and Retention

We use reasonable administrative, technical and organisational safeguards intended to protect personal information from unauthorised access, disclosure, alteration or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.

Information is retained only for as long as reasonably necessary to provide services, respond to enquiries, maintain appropriate business records, resolve disputes and meet legal obligations.

8. Your Privacy Choices

Depending on applicable law, you may request access to, correction of or deletion of personal information associated with you. You may also ask questions about how your information is used.

• Use the unsubscribe link included in marketing emails to stop promotional email communications.
• Reply STOP to a text message to stop SMS communications.
• Contact us to request access, correction or deletion where applicable.

We may need to verify your identity before completing a privacy request. Certain records may be retained when required by law or for legitimate business purposes.

9. Third-Party Websites and Services

Our website may contain links to external websites or use services operated by third parties. Those organisations have their own privacy practices, and Compass Bridge Academy is not responsible for the privacy policies or content of websites that we do not control.

10. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with an updated effective date.